Case Study: Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) embarks on operational transformation

See how BTHFT addressed five strategic objectives through the deployment of their command centre:

1. Relieve pressure on the emergency department
2. Better match bed and staff capacity to demand
3. Improve care and length-of-stay
4. Improve situational awareness and support better decision-making
5. Limit unwarranted variation and waste by standardising processes

 

Sajid Azeb, BTHFT’s Chief Operating Officer and Deputy CEO describes their Command Centre like this: “It is the heart or the brain of the organisation, it is front and centre of everything we do. I’d describe it as air traffic control - it’s the central area where you have all the information on who is coming in and who is going out.”